PRIVACY POLICY

Last updated: 9th February 2026

1. Our Commitment to Privacy

We are committed to protecting your personal information and complying with applicable privacy laws, including:

Privacy Act 1988 (Cth) and Australian Privacy Principles
UK General Data Protection Regulation (UK GDPR)
California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)

2. Who We Are

This website is operated by EQ Consulting Co. Pty Ltd (ABN 62 612 783 749), trading as EQ Minds, based in New South Wales, Australia.

3. Personal Information We Collect

We may collect:

Identifiers (name, email, phone number)
Business and billing information
Payment details (processed securely by third-party providers)
Event registration information
Website usage data (IP address, cookies, analytics)
Communications with us

4. How We Collect Information

Information is collected when you:

Visit or interact with our website
Subscribe to communications
Register for events or services
Purchase products
Contact us directly

5. How We Use Personal Information

We use personal information to:

Provide and manage services
Process payments and bookings
Communicate with you
Improve our website and offerings
Comply with legal obligations

6. Legal Basis for Processing (UK Users)

For UK users, processing is based on:

Consent
Contractual necessity
Legitimate business interests
Legal obligations

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Analyse traffic and usage
Improve user experience
Support marketing activities

Where required by law (UK/California), we obtain consent via a cookie banner. You may manage cookie preferences through your browser or consent tool.

8. Disclosure of Personal Information

We may disclose personal information to:

Payment processors (e.g. Stripe, PayPal)
Email and CRM platforms
Event and logistics partners
Hosting, IT, and analytics providers
Regulators or authorities where required

We do not sell personal information.

9. International Data Transfers

Your personal information may be stored or processed in Australia, the United States, or the United Kingdom.

We take reasonable steps to ensure appropriate safeguards are in place for cross-border data transfers.

10. Data Security

We implement reasonable technical and organisational measures to protect personal information from misuse, loss, unauthorised access, or disclosure.

11. Your Rights

Australian Users

You may request access to or correction of your personal information.

UK Users (GDPR)

You have the right to:

Access, correct, or delete your data
Restrict or object to processing
Data portability
Withdraw consent at any time
Lodge a complaint with the UK Information Commissioner’s Office (ICO)

United States Users

If you are located in the United States, we collect, use, and protect your personal information in accordance with this Privacy Policy and applicable US consumer protection laws. Where state-specific privacy rights apply (such as in California), those rights are outlined below.

California Residents (CCPA/CPRA)

You have the right to:

Know what personal information we collect
Request deletion of personal information
Correct inaccurate personal information
Opt out of certain data sharing practices
Use an authorised agent to make a request
Not be discriminated against for exercising your rights

Requests can be made using the contact details below.

12. Data Retention

We retain personal information only for as long as reasonably necessary for business, legal, or regulatory purposes.

13. Children’s Privacy

This website is not directed to children under 16, and we do not knowingly collect personal information from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this website.

15. Contact & Complaints

For privacy enquiries or requests:

EQ Consulting Co. Pty Ltd
Email: [email protected]

Australian users may lodge complaints with the Office of the Australian Information Commissioner (OAIC) if unresolved.